If our product isn’t working properly, we are here for you. Call us right away and we will walk you through the return or exchange process step by step! We promise to make it easy. We offer a 100% LIFETIME Guarantee on all SNB products, so there is no reason for you to be concerned! Any and all concerns after the one-year period from date of purchase will be issued SNB credit. Products over a year old must be returned or a new order must be placed before a refund is processed.
You can phone us at 888-762-6936 Monday through Friday, 8am - 5pm Pacific Time
Or use the "CHAT LIVE NOW" button in the bottom right corner of this page.
"I Ordered The Incorrect Product!"
If you ordered the incorrect product and you opened it then it is non refundable. Please always carefully check your printer model and part numbers when ordering & most importantly before opening.
Purchase the incorrect cartridge? As long as it’s not opened and can still be sold we will gladly exchange it for the correct item or offer you a refund. Please call us at 888-762-6936 and we will take care of you!
The Shipping Charges
Shipping charges are not refundable, unless there is a packing error.
The Refund Timeline
When you return an item you can expect to be refunded (store credit when applicable) of the same method in which you paid within 7-15 business days of when we receive the return. A refund will be processed once the product is received by our warehouse.